Question 1

Can we switch between monthly and yearly billing?

Accepted Answer

Yes. Yearly billing costs less than paying monthly for twelve months — the saving for each plan is shown when you select yearly. If you want to change your billing interval or plan later, contact us and we will switch you over.

Question 2

What happens when the trial ends?

Accepted Answer

Your workspace, records and files stay exactly as you left them. To keep working, confirm your plan; if you decide MyGallery365 is not for you, simply let the trial lapse.

Question 3

Who counts as a user?

Accepted Answer

Anyone you invite into your gallery workspace, whatever their role. Collectors and visitors who view an online viewing room or your gallery website are not users.

Question 4

What happens if we outgrow our plan's limits?

Accepted Answer

Plan limits for users, artworks, storage and galleries are listed in the comparison table. When you approach a limit you can move to a larger plan at any time, and nothing you have already recorded is lost.

Question 5

Do prices include tax?

Accepted Answer

Prices are shown before any applicable sales tax or VAT, which is calculated based on your billing details.

Question 6

We are a large or multi-location gallery. Can we get a custom plan?

Accepted Answer

Yes. Plans marked Contact sales are tailored to larger teams, several galleries and specific requirements such as onboarding and data migration. Tell us about your gallery and we will put together a proposal.